Frequently asked questions

01. My Account & My Order

  • 01.01. How do I place my order?

    To place your order, follow these steps:

    Browse through our products and choose something you like, select the appropriate size (refer to the size chart provided with every product) and click the ‘Add to Cart’ button. You can add multiple products to your cart.

    Now that you have products in your cart, you can either continue shopping or confirm the order and proceed to checkout.

    At checkout, fill in your shipping address, select your desired payment option and confirm your order.

    In case you have already registered with us, you can go to the login page on the top right side of the page and login using your credentials.

  • 01.02. How will I get confirmation that my Order has been placed successfully?
  • 01.03. How will I receive my Order?
  • 01.04. How can I check the status of my Order?
  • 01.05. I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money was deducted. What happened?

    Please re-check with your bank/credit card account to first ensure whether or not your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

    For any assistance, please write to us at [email protected] and we will be happy to help you out.

02. Cancellation & Related Queries

  • 02.01. How do I cancel my order?

    You can raise a cancellation request for items or orders by logging in and selecting the My Orders section.

    In case you are not registered with us, you will need to Login using your registered email ID used for your purchase to raise a cancellation request.

    After submitting the cancellation request, we'll send you a confirmation mail along with the refund details to the registered e-mail address.

    If the order is already shipped, we won’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your Chimpwear wallet usually, within 48-72 hours of refusal.

    If you have accepted the shipment, you can return the product and the amount will be refunded in your Chimpwear wallet once the product is returned to us.

    For prepaid orders, the refund amount will be added to your Chimpwear wallet.

    In case your query is still not resolved, please write to us at [email protected] Our team will be happy to help you.

03. Payment Options

04. Chimp Wallet

  • 04.01. What is the Chimp Wallet?

    The Wallet enables you to receive promotional credit and refunds. You may select the Wallet as the mode of payment while placing your Order, the corresponding amount will be deducted from your Wallet balance. The option of payment via Chimpwear wallet will be available on 'Payment Method' page of the checkout process.

    You can check the balance of your Chimpwear wallet by:

    • Log in in to your Chimpwear.com account.
    • Go to the 'My Wallet' page on the 'My Account' section.
  • 04.02. Is there any expiry date for wallet section?

    Yes. Wallet Balance is subject to expire. Validity is 6 months from the date of purchase.

  • 04.03. Can I transfer or en-cash my Wallet balance?

    No. The Wallet is associated with your Chimpwear account only, and cannot be en-cashed or transferred to other accounts.

05. Shipping & Tracking

  • 05.01. What is the Shipping Policy of Chimpwear?

    We promise our customers a hassle free and reliable service. We take care of all factors that ensure your delivery reaches you efficiently and in perfect condition.

  • 05.02. What is the delivery time period?

    Delivery date is dependent on the product and delivery pincode. Typically, delivery takes anywhere from 3 to 10 working days depending on your pincode. Please note, actual delivery time may vary due to unexpected circumstances.

  • 05.03. Do you apply any shipping charges?

    For Domestic orders within India, shipping charges will be Rs.50.

    For Cash on Delivery orders, there is a convenience fee per shipment of Rs.49.

06. Return Policy

  • 06.01. What is Chimpwear Return Policy?

    All products purchased from Chimpwear.com, except boxers and nightwear, are eligible for returns. Customers can return their order within 15 days of the order delivery.

    All returns must be in unused condition with all original tags and packaging intact.

    The product amount will be credited back to his/her Chimpwear.com wallet, once we have received the products and the quality check is completed.

    To schedule a return, please fill in the Return Form which is available in the 'My Orders' section of your Chimpwear Account. The Reverse Pick up facility is available on limited pincodes.

    If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.

07. Refund Policy

  • 07.01. What are the terms and conditions for refund?

    You can ask for a refund against any of your orders within 15 days of its date of delivery.

    All refunds will be credited in your Chimpwear Wallet as store credits which you can use to shop at Chimpwear.com

    If you are a guest user you will need to register with the email address which you had used to place your order to access your Chimpwear wallet.

    For any other requests or queries regarding this, kindly write to us at [email protected]

  • 07.02. What are the rules for Courier charges refund?

    This is applicable only when you self ship your return shipment to us.

    Rs.100/- for shipment weighing up to 500gms will be added to Chimpwear wallet.

    For every next 500gm slab, an additional amount of Rs.100/- will be added to the wallet.

    In case if you want to return multiple products we request you to kindly raise a return request for each product.

    Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.

    Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

    Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.

  • 07.03. How long does the refund procedure take?

    The refund procedure will be initiated within 48 hours once we receive your product and after a quality check has been done. Once initiated, the amount will reflect in your Chimpwear e-wallet as store credits.

  • 07.04. Where should I return my products?

    You could courier the product to us at the address mentioned below.

    GTN Enterprises Ltd.

    43, Mittal Chambers,

    228 Nariman Point,

    Mumbai 400 021

    Tel: +91 22 22021013

  • 07.05. I haven't received my refund yet. What should I do?

    We update our customers through an email once we initiate the refund procedure.

    If our last email states that we have initiated the refund procedure, kindly wait for the process to complete./p>

    For any queries, you can write to us at [email protected]mpwear.com.

08. Miscellaneous

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